FAQ

General Inquiries

 

How is Sneaksell different from other retailers?

We source our products from independent sellers who use our platform to sell their goods.

Are all of the products sold by Sneaksell originals?

Yes, we can guarantee that all of our available products are originals.

Orders

 

How can I find my appropriate shoe size?

We suggest you refer to the original manufacturer’s size guide.

Can I cancel or make any changes to my order?

You can cancel your order and make any changes up until the order has been dispatched. If you have further queries or concerns, please do not hesitate to contact our customer support at info@sneaksell.at, where we will endeavour to provide you with the best solution to your requests.

Why was my order cancelled?

In order to determine why your order was cancelled please contact our customer support, quoting your order ID at: info@sneaksell.at.

 

Returns

 

What is Sneaksell's returns policy?

We do not accept returned products if they have been used, damaged or sent without the original hang tag. If you have any further questions or concerns with the returns process, please contact our customer support at info@sneaksell.at.

 

Delivery

 

How long does it take to deliver my order?

Packages dispatched to domestic addresses will be delivered within 3-7 working days; international shipping will take 1-2 weeks.

How much does the delivery cost?

Austria: 7,50 EUR

Germany: 15,00 EUR

Italy: 20,00 EUR

EU countries: 25,00 EUR

Worldwide: 35,00 EUR

Will customs and duties be included for international orders?

No.

What forms of payment does Sneaksell accept?

Depending on your region, the Sneaksell online shop accepts the following payments: PayPal,Visa,Mastercard,Apple Pay and American Express